Privacy Policy

01Who we are

terminalash is operated by Ashutosh Yadav, sole proprietor trading as “terminalash”, having its place of business at Kolkata, West Bengal, India. For any privacy matter, contact our Grievance Officer at ashutosh@terminalash.in. We are the Data Fiduciary in respect of the personal data described in this Policy.

02Personal data we collect

• Enquiry data — your name, email address, and the contents of any message you send through our contact form or by email.
• Cookies — see the “Cookies” section.

03Purposes of processing

• to respond to your enquiry and provide the Services;
• to operate, secure, maintain, and improve the website;
• to comply with legal obligations and enforce our terms.

04Consent and lawful basis

We process personal data on the basis of your consent and for the legitimate and lawful purposes stated above, consistent with the Digital Personal Data Protection Act, 2023 and the SPDI Rules, 2011. By submitting information through the website, you consent to processing as described here. You may withdraw consent at any time by contacting us, though this will not affect processing already carried out.

05Disclosure and Data Processors

We share personal data only with service providers (Data Processors) who help us operate — such as hosting, email, and automation providers — under appropriate contractual safeguards, and where disclosure is required by law or a competent authority. We do not sell your personal data.

06Cross-border transfer

We operate from India and may use service providers located in other countries, so your personal data may be transferred outside India. Any such transfer is carried out in accordance with the Digital Personal Data Protection Act, 2023 and subject to appropriate safeguards.

07Data retention

We retain enquiry data only for as long as necessary to respond to you and for our legitimate business and record-keeping purposes — ordinarily no longer than 24 months from your last contact with us — after which it is deleted or anonymised.

08Security practices

We maintain reasonable security practices and procedures as required under Section 43A of the Information Technology Act, 2000 and Rule 8 of the SPDI Rules, 2011, appropriate to the nature of the data. No method of transmission or storage, however, is completely secure.

09Your rights as a Data Principal

Subject to Applicable Law, you have the right to access and obtain a summary of your personal data, to seek correction, completion, updating, or erasure, to nominate another person to exercise your rights in the event of death or incapacity, and to grievance redressal. To exercise any right, email ashutosh@terminalash.in.

10Cookies

The website does not use analytics or advertising cookies. It uses only cookies, if any, that are strictly necessary for its functioning. You can manage or disable cookies through your browser settings.

11Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

• Name: Ashutosh Yadav
• Email: ashutosh@terminalash.in

We will acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within fifteen (15) days.

12Changes to this Policy

We may update this Policy from time to time. The “Effective date” above indicates the latest version.